Effective Communications Techniques – 1 Day, 7 PDUs

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Learning Objectives

  • Provide a framework to ensure efficient and effective communications.
  • Provide an understanding of the communications model, listening skills.
  • Provide a process to better understand and be understood by stakeholders.
  • Provide templates for various communications reports and spreadsheets.
  • Provide innovative techniques to stay positive in dealing with conflict.

Course Overview and Agenda

The Effective Communications Techniques course provides the framework to ensure efficient and effective project communications and stakeholder management. Students will learn the communication model, communications methods, listening skills and a process to better understand and be understood by project stakeholders.

The training course will provide classroom learning, practice scenarios and exercises to prepare you for managing and effectively communicating in any project environment. In addition, each student will receive the following templates to support their communication efforts:

  • Stakeholder Register
  • Communications Management Matrix
  • Deliverable Matrix
  • Issues Log
  • Project Status Report

1. Introduction and Overview

  • The Importance of Effective Communication
  • Active Listening Steps
  • Communications and Stakeholder Management in the Guide to the Project Management Body of Knowledge, 6th edition.
  • Communication Model and Methods
Exercise: Practicing the art of listening

2. Initiating the project to Identify Stakeholders

  • Stakeholder Register
  • Engagement Assessment
Exercise: Roll playing: Understanding stakeholder’s needs

3. Planning Communication and Stakeholder Management

  • Planning Communications and Stakeholder Management
  • Communications Analysis
  • Communications Management Plan
  • Communications Management Matrix
  • Deliverable Matrix
  • Stakeholder Management Plan
  • Issues log
  • Project status report
Exercise: Honing skills using empathy strategies for effective communication

4. Executing the Project by Managing Communications and Stakeholders

  • Communication Channels
  • Managing Conflict
  • Managing Stakeholder Engagement
  • Dealing with Performance Issues
  • Managing Issues

Exercise: The Ugli Orange

5. Monitoring and Controlling Communications and Stakeholders

  • When Should You Change Your Approach?
  • Monitoring Stakeholder Engagement
  • Monitoring Communications
  • Project Status Reports
  • Role Play: Missed Communications

6. Review and Questions

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